NehruPlaceShop.com provides returns policy under this policy in terms of which the option of exchange, replacement and/ or refund is offered by us to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|Category||Returns Window, Actions Possible and Conditions (if any)|
|All Electronic items||7 Days Replacement only
(Report faulty item within 24 hours of receiving the product, if in-transit damaged is detected from the packaging, make short video of unpackaging as a proof).
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through email.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, return window is closed.
In any case, only one replacement shall be provided.
|No Returns categories||Physical Damaged, Used products.|
Part 2 – Returns Pick-Up and Processing
Returns Pick-Up is only valid if it is not wrong purchase, if wrong purchase is determined the buyer will have to send the item back to us on his own and if exchange is available then we will exchange free of cost if not then refund will be given after deducting 25% from the total amount.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
In certain cases where NehruPlaceShop.com is unable to process a replacement for any reason whatsoever, a refund will be given.
Reverse pickup Conditions
Report faulty item within 24 hours of receiving the product.
We will arrange for reverse pickup with the 7 days order received date.
If reverse pickup service is not available then buyer has to send it back by Speed post and send us the scan copy of Speed Post receipt for amount reimbursement.
In case Buyer buys wrong item then we are not responsible for reverse pickup.
Buyer has to ship item back to us on his own cost for exchange or refund.
Reverse pickup will be done only in case of any manufacturing defects of the product.
No reverse Pickup for reasons like not wanted, wrong purchase, changed his mind etc.
Replacement or Refund will be done only once we get an item back to us.
In case buyer sends his or her old item or wrong item in return then Product amount will not be refunded and replacement will be issued only after buyer send us the correct item and pays for to and from shipping charges including reverse pickup charges.
No Reverse Pickup Service after 7 days of the order received date. Buyer has to send it to our address at their own cost.
Correct and complete product (with the original brand/product Id/undetached MRP tag/product’s original packaging/freebies and accessories).
The product should be in unused, undamaged and original condition without any scratches or dents.