Cancellations and Returns

How to do I request replacement of my product?
You can raise a request to replace your item

https://cs.nehruplaceshop.com/portal/en/newticket

It is a dedicated after-sales support portal for our valuable customers like you.
Upon submission you will get a unique ticket number on your registered email in order to track your query till the time it is resolved.
P.S. Always quote your Order ID in subject.
Response time is 24-48 hours, Monday – Saturday

If I request for a replacement, when will I get it?
the replacement is initiated after the originally delivered item is received in proper condition by NehruPlaceShop.com. Please check the email we send you.

Can items be returned after the time period mentioned in the NehruPlaceShop.com’s Returns Policy?
No, NehruPlaceShop.com will not be able to accept returns after the time period mentioned in the NehruPlaceShop.com’s Returns Policy.

Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.

How do returns work?
You can raise a request to return your items with simple steps:
Click below
https://cs.nehruplaceshop.com/portal/en/newticket
Fill in the details and raise a return request
Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details.

I see the ‘Cancel’ button but I can’t click on it. Why?
A greyed out and disabled ‘Cancel’ button can mean any one of the following:
1. The item has been delivered already
OR
2. The item is non-refundable (e.g. Gift Card)

What should I do if I have an issue with my product after the return period?
You can get in touch with us
You can raise a request to claim warranty your items with simple steps:
Click below
https://cs.nehruplaceshop.com/portal/en/newticket
Fill in the details and raise a return request
Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details.

What are the checks done for an item that I’m returning?
During pick-up, your product will be checked for the following conditions:

Correct Product:
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product:
All in-the-box accessories freebies and combos (if any) should be present.

Unused Product:
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).

Undamaged Product :
The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging:
Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the NehruPlaceShop.com.

How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
Click below
https://cs.nehruplaceshop.com/portal/en/newticket
Fill in the details and raise a return request
Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details.

When is a return of an item not possible?
NehruPlaceShop.com cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved
5. When items are tampered with or have missing serial numbers

How can I know the status of my refund?
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

What are the modes of refund available after cancellation?
The different refund modes available are:
PhonePe Wallet – available for orders with select NehruPlaceShop.com. You will get this option for eligible orders during cancellation
Back to source – available for orders with all NehruPlaceShop.com. The amount is refunded to the payment mode that was originally used to pay for the order
NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

When are refunds given?
Refunds are given when:
– NehruPlaceShop.com cannot provide a replacement
– NehruPlaceShop.com allow refunds on select categories under certain conditions
Please check the NehruPlaceShop.com’s Returns Policy on the product page for more details.

I ordered a wrong item. Can I return it?
The NehruPlaceShop.com’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective NehruPlaceShop.com’s Returns policy on the product page.
In general, In case of wrong purchase buyer has to pay shipping charges and send it back on its own, in case of refund amount will be credit within 30 days after making a 25% deduction from actual amount. Cash on Delivery / COD / Shipping Charges are Non-Refundable. For Returns like Wrong Purchase, not wanted or required, change of mind or any reason for buyer fault in purchase we will refund after 25% deduction from actual amount. Walk in returns or refund will not be entertained, Returns will be accepted on by Courier / Speed post Only.

What should I do if I find the package open or tampered on delivery?
Make a short video of unpackaging and raise request
Click below
https://cs.nehruplaceshop.com/portal/en/newticket
Fill in the details and raise a return request
Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details.

Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the NehruPlaceShop.com. Since the NehruPlaceShop.com can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
The NehruPlaceShop.com may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An Email or SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the NehruPlaceShop.com within 30 days of the return related email being sent to you.

I have requested for a return for my item. When will it happen?
You can now track the status of your return easily. you will also receive an email & SMS with the details of your return.

I’ve still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN or Refund ID you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done by raising request at
https://cs.nehruplaceshop.com/portal/en/newticket

What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
Debit card – 7-9 Business days
Credit – 7-9 Business days
Netbanking – 3-7 business days
COD – IMPS, 1 Business days
EMI (Standard+No cost+Debit card) – 7- 9 Business days
Pay Later – 24 to 48 hours
Gift Card – 24 hours
PhonePe:
PhonePe wallet – 24 hours
PhonePe UPI – 1 business day
PhonePe Credit/Debit card – 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS

How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?
For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information for the NehruPlaceShop.com to process a refund to your account:
The Bank Account Number
IFSC Code
Account Holder’s Name
Bank Branch
Bank Name
IMPS refunds will typically be processed in one business day by NehruPlaceShop.com.

How will I get my refund for returning an item I paid for with Cash on Delivery?
For your ‘Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the NehruPlaceShop.com. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the NehruPlaceShop.com. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

Reverse pickup Conditions

Report faulty item within 24 hours of receiving the product.

We will arrange for reverse pickup with the 7 days order received date.

If reverse pickup service is not available then buyer has to send it back by Speed post and send us the scan copy of Speed Post receipt for amount reimbursement.

In case Buyer buys wrong item then we are not responsible for reverse pickup.

Buyer has to ship item back to us on his own cost for exchange or refund.

Reverse pickup will be done only in case of any manufacturing defects of the product.

No reverse Pickup for reasons like not wanted, wrong purchase, changed his mind etc.

Replacement or Refund will be done only once we get an item back to us.

In case buyer sends his or her old item or wrong item in return then Product amount will not be refunded and replacement will be issued only after buyer send us the correct item and pays for to and from shipping charges including reverse pickup charges.

No Reverse Pickup Service after 7 days of the order received date. Buyer has to send it to our address at their own cost.

Correct and complete product (with the original brand/product Id/undetached MRP tag/product’s original packaging/freebies and accessories).

The product should be in unused, undamaged and original condition without any scratches or dents.

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